Shipping
Order processing
Please allow 5-7 business days for order processing. After your order has been shipped, refer to your carrier for tracking information and updated delivery times based on the shipping option selected at checkout.
Order fulfillment may vary. Some orders may be shipped in multiple packages due to item measurements or fulfillment location. Please note that if you have not yet received all items that you have purchased, the remaining items are not lost or forgotten and will be shipped as soon as possible.
Lost or misplaced items
Serpent Lady Art is not responsible for any lost, stolen, or misplaced orders. Once an order has been transferred to the carrier, we are not liable for events that take place while in custody of the carrier. We do not offer refunds for lost items. Please contact your carrier for their policy on lost or stolen packages.
Pre orders
Any items purchased during a pre order are not actively in stock in our store. Processing time will vary based on the release date of the item. The time of delivery may be 6-12 weeks after the time of order placement depending on the release date of the item. A tracking link will be issued via email when the order has shipped. It is estimated that all pre order items will ship within 5-7 business days of the release date of the product, but not guaranteed.
Additional shipping related notes
We are not liable for items returned due to incorrect address, and you may be responsible for any reshipment charges incurred. For international orders if we offer shipping to your country, we are not responsible for any additional fees incurred by customs. Delivery date may vary by carrier and destination, and we do not offer refunds for any packages returned due to unpaid custom fees.